Refund policy

We hope you are happy with your purchase. If you wish to return one or more items, you may exercise your right of withdrawal within 14 days of delivery of your order.

How to request a return

You can request a return:

  • through the online “Request a Return” form, also without accessing your Personal Account, by entering your order number and the email address used for the purchase;
  • by contacting our Customer Service directly at support@8pm.it.

Return requests must be submitted within 14 days of delivery of the order. Requests received after this deadline cannot be accepted.

Once we have received your request, our Customer Service will confirm the return authorization and provide you with all the necessary instructions for returning the item.

Once you have notified us of your withdrawal, you will have an additional 14 days to return the product.

Important: we do not offer direct exchanges for different sizes or items. If you would like a different size or another item, you must return the original product and, once the return has been accepted and the refund has been initiated, place a new order on our website 8pm.it.


Return Conditions

The product must be returned:

  • in the same condition in which it was received;
  • unworn, unused and unwashed;
  • with the original tag still attached;
  • complete with any accessories supplied with the product;
  • preferably in its original packaging or shipping box.

The product may only be handled to the extent necessary to establish its nature, characteristics and fit.

Products returned without a prior return request and authorization will not be accepted.

Returns are accepted exclusively for purchases made directly through 8pm.it.


How to Return Your Order

Once your return has been authorized, you can choose between two options.

1. Return using a courier of your choice

You may return the product using a courier of your choice and a trackable shipping service.

The return shipment must be sent within 14 days of notifying us of your withdrawal.

Once you have shipped the parcel, please email support@8pm.it and provide us with:

  • the name of the courier;
  • the tracking number of the shipment.

We recommend keeping your shipping receipt until we have confirmed receipt of your return.

Please send the parcel to:

GRUPPO M.G. SRL
Via del Lavoro 377/A
Beni Comunali – Borgata Orsi
40014 Crevalcore (BO)
ITALY

The customer remains responsible for the shipment until the returned goods have been delivered to our warehouse.

2. “Easy Return” service

You may choose our FedEx “Easy Return” service, at a cost of €8 for Italy and €20 for Europe.

The cost of the service will be deducted from your refund.

To request this service, please contact support@8pm.it, specifying:

  • that you wish to use the “Easy Return” service;
  • the address where the parcel should be collected;
  • your preferred collection date.

We will send you the FedEx return label. Please pack the items securely, print the return label and attach it to the parcel. Make sure to cover or remove any old shipping labels.

Unless otherwise agreed, the collection will take place on the first business day following receipt of the necessary information. You may also request a specific collection date, provided that it falls within the 14-day period allowed for returning the product.

Please note:

  • FedEx makes only one collection attempt;
  • collections are not available by appointment;
  • you must provide an address where someone will be present at the time of collection.

Alternatively, you may drop off the parcel at a FedEx drop-off location, using the return label provided by us, provided that the parcel is handed over within the applicable 14-day return period.


Damaged, Defective or Incorrect Items

We recommend checking your order upon delivery.

If you receive an item that is damaged, defective or different from the one you ordered, please contact our Customer Service immediately at support@8pm.it, clearly describing the issue and, where possible, attaching photographs. This will allow us to assist you as quickly and effectively as possible.


Refunds

Once we receive your return, we will inspect the condition and integrity of the returned items.

We will notify you as soon as the inspection has been completed and the return has been approved.

The refund will be issued using the same payment method used for the original purchase, unless otherwise agreed with the customer.

Return shipping costs are the responsibility of the customer. If you choose our FedEx “Easy Return” service, the applicable fee of €8 for Italy or €20 for Europe will be deducted from the refund amount.

The actual time required for the refund to be credited may vary depending on the payment method used and the processing times of your bank or card issuer.


Need Assistance?

Our Customer Service team is available to assist you with any questions or requests regarding returns, refunds or orders.

Email: support@8pm.it

We are happy to help.